We aim to provide a high standard of service. If you feel that our service falls below the standard that is reasonably expected and wish to make a complaint then please contact us in writing at our office address; or by telephone at +44 (0) 207 123 9704; or by email at We aim to ensure that complaints are handled fairly and promptly.


Our address


You can contact First Allied Limited at our registered office address: 1st Floor, 2 Woodberry Grove, Finchley, London. N12 0DR


If we consider that your complaint is not with regard to our performance (for instance, if the complaint concerns the performance of your insurer), we will try to put you in contact with an appropriate person to whom your complaint may be addressed.




These Terms of Business shall be governed by and construed in accordance with English Law. In relation to any legal action or proceedings arising out of or in connection with these Terms of Business both parties agree to irrevocably submit to the non-exclusive jurisdiction of the English Courts.